We promise that we’ll get back to you within 24 business hours, but it’s usually much faster, most of the time within the hour, often times within 1`5 minutes. If we’re we’re at our desk, we’ll pick up the phone.
Even if you didn’t buy the machine from us, we’ll help you. Let’s be honest. We’re not going to drop everything and show up at your door with a hostess gift. But, we’ll call you back. We’ll help you out. Point you in the right direction. Maybe even fix your problem. No cost. No obligation. Of course, a holiday card would be nice.
Parts are warrantied for one year. If the part fails, we’ll replace it for free, no questions asked. Of course, we don’t warranty your mistakes. If you, for example, drop a load cell in the toilet, that’s on you. However, we promise to laugh with you, not at you.
After the first 90 days, on site labor is $165.00 per hour, plus travel expenses. Here’s the good news. We fix 97.3 % of problems remotely, as in free. Really, 97.3% is our best guesstimate. It might be 98.5%. Either way, it’s a really high percentage. Our machines are made with maintenance in mind, and our techs are really good at problem solving, even if it’s something on your end, which honestly, it usually is.