We promise that we’ll get back to you within 24 business hours, but it’s usually much faster, most of the time within the hour, often times within 15 minutes. If we’re we’re at our desk, we’ll pick up the phone.
Parts are warrantied for one year. If a part fails, we’ll replace it for free, no questions asked. Of course, we don’t warranty your mistakes. If you, for example, drop a load cell in the toilet, that’s on you. However, we promise to laugh with you, not at you.
On site labor is covered for the first 90 days. Travel expenses are not covered. Just an FYI – most of our techs like those hotel rooms with the vibrating beds.